Lead intake and investigations at BCCNM in Vancouver, applying risk management and regulatory expertise through a flexible hybrid work model.
As Director, Intake & Investigations, you will provide strategic leadership for complaints involving nurses and registered midwives. You will oversee intake, assessment, early resolution, investigations, and regulatory pathways. The work requires trauma-informed, culturally protected, distinctions-based, and risk-based approaches.
Key Responsibilities: Develop operational plans, priorities, standards, and accountability frameworks
Oversee complaint assessment, prioritization, resolution, and investigation quality
Direct complex, sensitive, systemic, and precedent-setting matters
Lead policies, procedures, service models, and process improvements




Embed Indigenous cultural safety and anti-racism throughout processes
Requirements: Master’s degree, law degree, mediation training, or equivalent experience
Seven to ten years in regulatory, investigative, or risk programs
Direct management experience in unionized and non-unionized environments
Conflict management, mediation, communication, and facilitation skills
Knowledge of applicable legislation and Indigenous-specific anti-racism
Direct BCCNM’s intake and investigations programs with sound judgment, regulatory knowledge, cultural humility, and public protection focus.

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📌 Director Intake Investigations Vancouver (British Columbia)
🏢 Health Quality BC
📍 British Columbia