Deliver trusted banking support from Markham as a TD Contact Centre Customer Service Representative with solid communication and listening skills. The position follows a hybrid model after training.
This Contact Centre Representative III role supports TD’s Personal & Commercial Banking customers. You will assist inbound callers, answer account inquiries, resolve concerns, and recommend relevant TD products or services. Twelve weeks of onsite training prepares you for primarily offsite work.
Key Responsibilities: Provide friendly support using TD products, services, and solutions
Resolve customer inquiries at the first point of contact
Ask questions and respond empathetically to customer concerns
Meet experience, advice, quality, compliance,



and productivity objectives
Participate in ongoing training and coaching
Requirements: High School Diploma or equivalent
Exceptional communication and listening skills
Ability to de-escalate stressful situations with empathy and urgency
Ability to multitask across systems, applications, and multiple screens
Integrity managing sensitive information under regulatory and compliance guidelines
Use customer service, problem-solving, and digital navigation skills to support TD clients across their banking needs.

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📌 TD Contact Centre Customer Service Representative (Ontario)
🏢 TD
📍 Ontario