Support financial advisors remotely from Montreal as a bilingual IT Service Desk Specialist using French, English, and troubleshooting skills.
Infotek Consulting is hiring for a six-month contract with a leading Canadian financial services organization. You will provide first-line technical support to advisors, assistants, and multi-advisor firms. Structured training, coaching, and team support are provided.
Key Responsibilities: Answer calls from the advisor community
Troubleshoot hardware and software issues
Ask questions to identify problems and solutions
Explain fixes in transparent, simple language
Document calls and escalate issues when needed
Requirements: One-plus year in call center or technical support
Fluency in spoken and written French and English
Strong troubleshooting and problem-solving skills
Strong de-escalation skills under pressure
High school diploma
Apply your bilingual communication, technical troubleshooting, and customer service skills supporting financial advisors through remote service desk assistance.

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📌 Bilingual IT Service Desk Specialist (Quebec City)
🏢 Infotek Consulting
📍 Quebec City