Serve CIBC clients onsite at Richmond Plaza using financial products knowledge, digital banking guidance, and thoughtful everyday support. This regular role offers 15 weekly hours.
As a Client Engagement Associate on the Personal and Business Banking Team, you will support clients in a banking centre. Answer questions, assist with transactions, explain banking products, and connect clients with appropriate specialists. You will help clients use mobile banking applications and support solutions aligned with their needs and financial goals.
Key Responsibilities: Answer client questions and assist with everyday banking transactions
Explain banking products and support basic product sales
Identify specialist referral opportunities for client financial goals
Introduce clients to mobile banking applications and tools
Take accountability for client issues and seek solutions
Requirements: Client-first approach focused on meaningful interactions
Goal-oriented mindset and motivation to accomplish objectives
Robust interpersonal communication, empathy, and relationship-building skills
Digital literacy and adaptability with evolving technologies
Flexibility for banking centre evenings, weekends, and multiple locations
Bring client service, transaction support, digital literacy, and financial products knowledge to CIBC’s Richmond Plaza banking centre.