Serve Vancouver communities at library service desks using excellent customer service, diplomacy, and technology skills in a fully in office setting. Support welcoming public access.
Vancouver Public Library seeks Library Public Service Associates for Terry Salman, Firehall, and Kitsilano branches. Associates check items in and out, answer basic questions, sort resources, and support programs for adults, kids, and teens. Patience, empathy, communication, and adaptability matter.
Key Responsibilities: Staff service desks across Vancouver Public Library locations
Check library items in and out for patrons
Answer basic questions with friendly, respectful service
Sort and shelve books and other resources
Support author events, Lego parties, and film screenings
Requirements: Completion of Grade 12 with relevant courses or experience
Excellent customer service skills and conflict de-escalation abilities
Patience, warmth, curiosity, diplomacy, tact, and empathy
Ability to lift, bend, reach, grip, push, and squat
Excellent oral and written communication skills
Bring customer service, communication, and physical handling skills to Vancouver Public Library’s welcoming public service work.

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📌 Library Public Service Associate Vancouver (British Columbia)
🏢 Vancouver Economic Commission
📍 British Columbia