Guide RONA customers with effective selling and product knowledge while managing special orders and maintaining an organized store workplace.
As a Customer Service Associate, you will support customers in stores and by telephone. You will assess requirements, make recommendations, and prepare special orders. The work also includes merchandising, inventory monitoring, promotional awareness, and continued development through training.
Key Responsibilities: Assist customers with product information in-store or by telephone
Prepare special orders and confirm prices and delivery dates
Maintain product levels, merchandising, and information signage
Monitor inventory, perform counts, and highlight concerns
Keep current on flyers and promotional events
Requirements: Effective selling skills and excellent customer service commitment
Good communication and interpersonal skills
Some experience in a customer-focused role
Ability to stretch, bend, lift, and carry medium-heavy products
Willingness to improve product knowledge through available training
Bring customer service, selling, special-order, and inventory skills to support shoppers and store operations at RONA.

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📌 RONA Customer Service Associate (Ontario)
🏢 Rona
📍 Ontario