Shape JD Sports’ online customer experience from Vancouver HQ through analytical order management and responsive multichannel support. Hybrid work is included.
As a Customer Experience Representative, you will develop a best-in-class online experience for JD Sports customers. The work combines customer service, e-commerce order processing, digital sales support, and analytical problem solving. You will help optimize customer satisfaction and retention while addressing customer inquiries and concerns.
Key Responsibilities: Respond to inquiries through phone, email, and live chat
Maintain and update customer orders and information
Process orders through appropriate shipping and handling channels
Create customer support initiatives and strategies




Support revenue growth and existing customer retention
Requirements: One or more years in call centre or retail environments
Experience in e-commerce, customer service, or digital sales
Exceptional analytical and problem-solving skills
Proficiency in Microsoft Excel and Microsoft Office applications
Organization, initiative, adaptability, and deadline management
Apply analytical order management, e-commerce knowledge, and customer support skills to strengthen JD Sports’ online experience.

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📌 E-Commerce Customer Experience Representative (British Columbia)
🏢 JD Sports Canada
📍 British Columbia