Use customer service, negotiation, and communication skills as a FedEx Customer Service Representative supporting direct customer interactions. This is an interview position.
The representative provides accurate information and assistance while performing administrative duties for productive operations. The position promotes continued sales and potential incremental revenue wherever possible. FedEx Express and Ground products, Canadian Customs regulations, Windows, and bilingual communication are relevant areas.
Key Responsibilities: Provide accurate information to customers requiring direct interface
Assist customers with questions and service needs
Perform administrative duties supporting efficient operations




Promote continued sales and potential incremental revenue
Complete mandatory testing, training, and recurrency requirements
Requirements: High school diploma or equivalent; college diploma preferred
Excellent interpersonal and verbal communication skills
Good analytical, problem solving, and negotiation skills
Ability to operate in a PC Windows environment
Bilingual French and English qualification
Apply customer assistance, administrative, negotiation, and communication skills while supporting FedEx customers and sales activity.

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📌 FedEx Customer Service Representative (Quebec City)
🏢 FedEx
📍 Quebec City