Monitor enterprise networks and troubleshoot incidents as a Tier 1 NOC Analyst in Winnipeg with Exchange Technology Services. Support customer infrastructure across Canada and the US.
Reporting to the NOC Manager, this analyst provides first-line monitoring, incident response, and operational support. The work includes LogicMonitor, TCP/IP networking, routing and switching, DNS, DHCP, VPN technologies, and customer communications. The analyst helps maintain infrastructure availability, performance, reliability, and accurate documentation while escalating complex issues.
Key Responsibilities: Monitor networks, servers, cloud services, and applications
Investigate alerts and validate business impact
Troubleshoot outages and performance degradations




Manage tickets and document resolution steps
Coordinate service restoration with technical teams
Requirements: Diploma or certificate in information technology or related discipline
One to two years in IT support, MSP, network administration, or NOC
Experience with LogicMonitor
Understanding of firewalls, Microsoft Windows, Microsoft 365, and Azure
Willingness to participate in 24x7 shift rotation
Apply network troubleshooting, alert management, and customer service skills to support reliable infrastructure through Exchange Technology Services.

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📌 Tier 1 NOC Network Analyst (Manitoba)
🏢 Exchange Technology Services
📍 Manitoba