Drive measurable customer value at PowerSchool through outcome alignment, adoption management, and strategic success planning in a SaaS workplace.
As a Senior Customer Success Manager, you will align district goals with PowerSchool solutions and cross-functional capabilities. The work spans value realization, customer health, renewal readiness, and partnership growth. You will advise executive sponsors and coordinate strategic account priorities.
Key Responsibilities: Define outcomes, success criteria, and value metrics with customers
Orchestrate Support, Services, Product, Sales, and Alliance teams
Lead adoption programs tailored to customer maturity
Forecast health and attrition risk using customer signals
Drive renewal readiness and support expansion opportunities
Requirements: Bachelor’s degree or equivalent practical experience
Five-plus years in Customer Success, Account Management, or Consulting
Experience in SaaS or technology-enabled customer-facing environments
Understanding of value realization, adoption, health, and lifecycle management
Working knowledge of CRM and customer success platforms
Bring strategic customer success, analytical insight, and executive communication to PowerSchool’s value-focused SaaS partnerships.