Key Responsibilities Lead by example and serve as the first point of contact for your team
Coach and develop subordinates through one-to-ones, feedback, and performance management
Manage scheduling to ensure adequate headcount coverage for all operating tables
Conduct training sessions and ensure correct skills development during BPA sessions
Communicate all news, updates, and procedural changes to the team in a timely manner
Participate in recruitment, training, and development of team members
Prepare, monitor, and report on team KPI data; create and execute monthly/quarterly improvement plans
Organize and lead team and individual meetings
Report to Senior Team Manager regarding team needs, changes, and staffing issues
Maintain Team Managers Manual and other online resources
Proficiently use internal systems including Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, and Studio Desk
When assigned as manager on duty, work a minimum of 75% of shift time on the gaming floor, conduct regular floor walks, ensure compliance with workplace rules,



and participate in table promotions and media campaigns
Complete incident reports and assist employees with documentation as needed
Ensure all procedural, legal, and disciplinary standards are followed and enforced
Report any non-compliance with company standards, procedures, or legal requirements
Work adaptable shifts and hours as assigned
Obtain First Aid Level 1 certification (company sponsored)
Essential Qualifications Fluent English language proficiency with strong written and oral communication skills
Proficiency with Microsoft Office and computer systems
Knowledge of casino gaming operations and procedures
First Aid Level 1 certification (or willingness to obtain)
Preferred Qualifications Previous managerial experience in hospitality, gaming, or related customer-facing industries
Fluency in additional languages (Korean, Japanese, Mandarin, or Vietnamese)
Experience working in a live gaming or broadcast environment

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📌 Team Manager (Online Casino Gaming Studio) (British Columbia)
🏢 Evolution Gaming
📍 British Columbia