Support telMAX customers through telephone and online channels while troubleshooting connectivity issues and guiding router, Wi-Fi, and firmware configurations.
Reporting to the Customer Service Team Lead, this Customer Support Specialist builds customer relationships throughout the service lifecycle. You will address inquiries, process orders, update accounts, document concerns, and provide prompt resolutions. The role also supports retention strategies and customer experience improvements.
Key Responsibilities: Respond to inquiries and provide product or service information
Process orders, update accounts, and document customer concerns
Troubleshoot level-1 connectivity, equipment, and network performance issues
Guide router setups, Wi-Fi optimization, and firmware updates




Escalate unresolved issues and follow up through resolution
Requirements: Secondary school graduation certificate or equivalent experience
Strong English oral and written communication skills
Proven customer service experience and satisfaction commitment
Microsoft Office Suite proficiency, including Word, Excel, and Outlook
Telecommunications or network experience is an asset
Apply customer service, technical troubleshooting, and transparent communication to support reliable telMAX experiences across Southern Ontario.

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📌 Customer Support Specialist Telecommunications (Manitoba)
🏢 telMAX
📍 Manitoba