Support exceptional library service at Oakville Public Library through reference expertise, digital literacy support, and engaging programming. This temporary part time role is based at Central Library.
Reporting to branch leadership, the Customer Information Specialist provides customer service, branch services, outreach, and programming for diverse audiences. You will share knowledge of OPL collections, spaces, programs, services, technologies, policies, and procedures. The role also supports library operations and assumes in-charge duties when assigned.
Key Responsibilities: Deliver proactive, customer-first service across branch interactions
Provide personalized reference and readers' advisory services
Support customers with current and emerging technologies




Prepare and deliver inclusive library programs
Assume in-charge duties and support smooth operations
Requirements: MLIS, library technician diploma, or equivalent library studies degree
Minimum two years of related library work experience
Experience with ILS, RFID, Microsoft Office, and technologies
Excellent verbal, written, listening, and interpersonal communication skills
Ability to prioritize, multitask, collaborate, and adapt
Bring reference services, technology instruction, programming, and customer-first judgment to Oakville Public Library’s Central Library team.

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📌 Customer Information Specialist Library Services (Ontario)
🏢 Town of Oakville
📍 Ontario