Coordinate field electricians and customer requests as a Service Dispatcher with Houle in Burnaby, using organization and communication skills daily.
This Service Dispatcher supports Houle’s Service Division by connecting clients with field electricians. You will assess inquiries, schedule technicians, manage work orders, and support accurate billing. The position requires organized habits, computer proficiency, and customer-focused communication. You will also monitor documentation and follow established service standards.
Key Responsibilities: Respond to customer inquiries by phone and email
Assess service requests and gather relevant information
Prioritize requests and dispatch service technicians
Create work orders and support invoicing processes
Monitor reports, documentation, and completion timelines
Requirements: High School Diploma or equivalent
Three or more years coordinating technician schedules
Experience tracking, billing, and reporting
Excellent Microsoft Word, Outlook, and Excel skills
Superior written and verbal English communication skills
Bring dispatch coordination, customer service, and work order management expertise to Houle’s Burnaby Service Division.

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📌 Service Dispatcher Burnaby (British Columbia)
🏢 Houle
📍 British Columbia