Use communication and sales skills as a Contact Center Agent supporting inbound customers from home. Help people solve problems and choose suitable services.
MCI is hiring Contact Center Agents for inbound customer service, sales, help desk, and back-office operations. You will represent iconic brands while managing customer needs, explaining services, troubleshooting basic technical issues, and pursuing first-call resolution. This position requires accurate account handling and persuasive communication.
Key Responsibilities: Handle inbound calls professionally, empathetically, and efficiently
Troubleshoot basic technical issues and guide customers toward solutions
Identify sales opportunities and upgrade or upsell services




Manage accounts and process customer requests using internal systems
Escalate complex issues to appropriate teams or managers
Requirements: At least 18 years old with high school diploma or equivalent
Solid written and verbal communication skills
Accurate typing speed of 20 or more words per minute
Basic Microsoft Office Suite and Windows proficiency
Customer-first approach with troubleshooting and conflict resolution skills
Bring empathy, sales ability, and problem-solving skills to MCI’s inbound Contact Center Agent team.

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📌 Work From Home Contact Center Sales Agent (Alberta)
🏢 The Sydney Call Centre
📍 Alberta