Administrator, Dealer Relations/Trust Accounting

Location: Toronto, ON - Onsite (5 days a week in the office)

Pay Rate: $23.44/hr

Contract Length: 6 Months with possibility for extension

We at Raise are hiring an Administrator, Dealer Relations/Trust Accounting for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested,

Responsibilities
Dealer Relations Support (50% of time)

Maintain dealer contacts with current and accurate information

Draft and distribute dealer notices in a timely manner

Review daily current salesperson reporting and email inquiries; ensure accurate system entry within SLA

Monitor, flag, action, and file emails from the generic Dealer Relations inbox.

Respond promptly to dealer inquiries and requests via phone, email, and workflow tools.

Reconcile commission and trailer fee payments accurately and within agreed timelines.

Escalate complex issues to the Dealer Relations Associate Director or senior manager.

Trust Accounting Reconciliation Support (50% of time)

Manage daily reconciliations and submit match/clear requests for TLM outstanding items.

Ensure journal entries are submitted before deadlines using standard formatting

Review outstanding breaks daily and address unresolved breaks to prevent exceeding clearing timelines

Add notes, reason codes, and reassign breaks in TLM to appropriate Business Units for items outstanding 2 days over the net clearing period (NCP)

Attest daily to management that notes and reason codes are current on all items outstanding 2 days over NCP

Conduct detailed investigations of outstanding items and submit supporting documentation to Business Units

Follow up weekly with Business Units for progress updates on break clearing

Record Expected Clearing Dates for long-standing breaks and provide periodic updates





Identify cumbersome or outdated processes and recommend improvements

Must-have Skills

2–3+ years of financial services industry experience

Advanced Excel skills

Strong communication, organizational, and prioritization skills

Critical thinking and problem-solving abilities

Ability to manage multiple competing priorities in a fast-paced environment

Demonstrated relationship-building and interpersonal skills

Collaborative mindset with growth orientation

Adherence to outlined processes and complex procedures

Nice-to-have Skills

Bilingualism (French and English)

Mutual Fund Back Office or Dealer Back Office operational experience

Strong knowledge of the investment fund industry and Fundserv distribution network

Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 (phone hidden) or [email protected]

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📌 Administrator, Dealer Relations/Trust Accounting (Ontario)
🏢 Ian Martin Group
📍 Ontario