Support Advisors in Montreal through bilingual French and English service desk assistance, troubleshooting everyday IT issues by phone with calm, clear communication.
This contract role is for a Bilingual ATS Service Desk Specialist II supporting Advisors, Assistants, and Multi-Advisor Corporations. You will address simple and complex IT problems while helping clients reach efficient resolutions. The work requires call centre or technical support experience, strong troubleshooting, and customer-focused communication.
Key Responsibilities: Answer calls from the Advisor community
Listen carefully to understand reported IT problems
Ask clear questions to identify appropriate solutions
Use the Knowledgebase and experience to resolve client issues
Explain technical information clearly and simply
Requirements: Minimum one year in call centre or technical support
Fluency in spoken and written French and English
Solid de-escalation skills under pressure
Excellent communication and white-glove customer service mindset
Strong troubleshooting and problem-solving abilities
Apply your bilingual support, troubleshooting, and de-escalation skills as an ATS Service Desk Specialist II in Montreal.

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📌 Bilingual ATS Service Desk Specialist (Quebec City)
🏢 Bevertec
📍 Quebec City