Deliver customer service transactions and banking advice as a Customer Experience Associate with TD Canada Trust in Montréal. Use clear communication and sound judgment daily.
As a Customer Experience Associate, you will support TD Canada Trust customers through deposits, withdrawals, bill payments, and banking solutions. You will determine customer needs, resolve concerns, and refer opportunities to appropriate team members or internal Bank partners. The role also requires accurate business processes, confidentiality, and timely execution. Training and onboarding sessions are provided for this role.
Key Responsibilities: Process deposits, withdrawals, and bill payments accurately
Determine customer needs and recommend suitable banking solutions
Resolve concerns and escalate non-standard activities when necessary
Promote banking solutions while completing assigned business processes
Deliver quality experiences and recommend operational improvements
Requirements: High School diploma and/or one-plus years relevant experience
Undergraduate degree or equivalent is an asset
Solid administration, organization, planning, and time management skills
Working knowledge of Word, Excel, Outlook, and internet
Calm, courteous verbal and written communication abilities
Apply customer experience, transaction processing, and banking advice skills while supporting TD customers and relationships in Montréal.