Deliver accurate banking transactions and thoughtful customer advice as a Customer Experience Associate at TD Canada Trust in Mascouche, Quebec. Work 37.5 hours weekly.
This TD Customer Experience Associate serves Personal & Commercial Banking customers at the branch. You will process deposits, withdrawals, and bill payments while understanding needs and recommending suitable banking solutions. The role also involves resolving concerns, promoting services, and supporting team effectiveness through timely communication and development.
Key Responsibilities: Process deposits, withdrawals, and bill payments accurately
Determine customer needs and recommend appropriate banking solutions
Resolve concerns and escalate non-standard activities
Promote banking solutions and complete business processes
Deliver quality experiences and recommend operational improvements
Requirements: High School diploma and/or one-plus years of relevant experience
Undergraduate degree or equivalent is an asset
Robust administration, organization, planning, and time management skills
Hands-on knowledge of Microsoft Word, Excel, Outlook, and internet
Calm, courteous, accurate, detail-oriented communication skills
Bring customer experience, transaction accuracy, and banking solution knowledge to TD Canada Trust customers in Mascouche.