Support clients at CIBC’s Montreal banking centre using customer service and digital banking knowledge while working full time on-site. Make each interaction meaningful from the moment clients arrive.
As a Client Engagement Representative on the Personal and Business Banking Team, you will understand immediate needs and identify opportunities. You will help with day-to-day banking, explain financial services products, and connect clients with appropriate team members. The regular position offers 37.5 weekly hours.
Key Responsibilities: Welcome clients as their first banking centre contact
Manage client accounts and financial services products
Listen, ask questions, and resolve client issues
Introduce clients to mobile banking applications
Connect clients with appropriate CIBC team members
Requirements: Client-first approach to customer service
Digital literacy and comfort with evolving technologies
Ability to collaborate toward collective success
Passion for learning and growing knowledge
High standards and genuine care in relationships
Bring customer experience, online banking, problem solving, and teamwork skills to CIBC’s Client Engagement Representative position in Montreal.