About Us Aviv Plumbing is a trusted, full-service plumbing company serving the Greater Toronto Area. Known for our fast response times, honest communication, and high-quality workmanship, we handle everything from emergency repairs to full plumbing installations — for both residential and commercial clients. We're a close-knit team that takes pride in treating every customer's home or business like our own.
The Role We're looking for a friendly, organized, and reliable Customer Service Representative to be the first point of contact for our customers. You'll play a key role in keeping our operations running smoothly — scheduling jobs, handling inquiries, and making sure every client has a great experience from the first call to the completed job.
What You'll Do Answer incoming calls, emails, and messages from new and existing customers
Schedule and dispatch service appointments for our plumbing technicians
Provide accurate quotes and job information to customers
Follow up with customers after service to ensure satisfaction
Maintain accurate records of appointments, customer information, and service history
Handle complaints professionally and elevate when necessary
Support the team with general administrative tasks as needed
What We're Looking For Previous experience in customer service, dispatch, or a trades/home services environment is an asset
Excellent phone manner and communication skills
Strong organizational skills with the ability to manage a busy schedule
Comfortable working in a fast-paced setting
Proficient with basic computer tools (email, scheduling software, Google Workspace, etc.)
A positive, team-oriented attitude
Why Join Aviv Plumbing? Be part of a reputable, growing company with a loyal customer base
Supportive team environment led by hands‑on ownership
Competitive compensation
Monday to Friday schedule
Job Types: Full-time, Part-time
Pay: $34,556.39-$42,000.00 per year
Benefits:
Casual dress
Extended health care
Versatile schedule
On-site parking
Paid time off
Work from home
Work Location: Hybrid remote in Concord, ON L4K 2W8