Support Amazon Connect in Toronto as a senior specialist, applying contact center technology expertise, incident diagnosis, and infrastructure knowledge. Work hours are 37.5 weekly.
TD’s Contact Center Infrastructure group provides frontline support, monitoring, and solutions for North American contact centers. This senior position delivers expert technical support for Amazon Connect and supports 24/7 incident management. The work includes system performance, migration, emerging technology assessment, and solution design.
Key Responsibilities: Diagnose and resolve hardware and software incidents at third-level support
Support production infrastructure changes and quarterly maintenance windows
Maintain tooling platforms and lead tooling discussions
Define operations and support processes
Escalate urgent situations and vendor support issues appropriately
Requirements: Minimum five years of relevant experience
Five-plus years supporting IP telephony and contact centers
Experience with PowerShell, Python, and REST API
Knowledge of Amazon Connect and Cisco development environments
French and English communication skills; on-call availability
Apply senior Amazon Connect support expertise, technical troubleshooting, and infrastructure knowledge within TD’s Toronto contact center organization.