Job Description
You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive setting where you’ll feel valued and supported to be your best - both personally and professionally.

How You’ll Make an Impact
As a member of the security team, the Background Vetting Associate is responsible for reviewing and entering applicant information into our internal and external systems The associate will be responsible for ensuring the accuracy of the input as well as delivering findings to the business unit or senior management who may consider the findings in making employment decisions.

What You Will Be Doing

Provide accurate, timely administration of the backgrounds vetting process

Cases are processed accurately and do not require revisions

Cases are processed in a timely manner

Liaise with internal and external clients to collect missing data and ensure a timely resolution to problematic transactions

Deliver high quality service to internal and external clients

Follows up on issues with internal and external clients on the same day that issues are raised.

Conducts business in a manner consistent with the Fidelity values and continuously looks for ways to improve the business

Interact with internal and external clients in a manner that demonstrates an understanding of Fidelity’s values.

Execute and act on feedback provided to meet job expectations

Data collection and file preparation

Accurately collect, verify and input applicant information and support documentation into various internal and external systems

Ensure completeness, consistency and adherence to established vetting procedures and service standards before advancing file for investigative review

Client and applicant communications





Serve as the primary point of contact for applicants and vendors by providing clear guidance on documentation requirements, responding to inquiries and delivery of timely updates

Maintain professionalism, discretion and confidentiality in all communications

Quality control and process compliance

Conduct preliminary checks to identify missing information, discrepancies, or processing errors, and elevate complex issues using the appropriate escalation process

Maintain detailed and organized records to support audit readiness and regulatory compliance

What We Are Looking For

Ability to maintain a high level of accuracy in preparing work items

Strong time management and prioritization skills

Ability to effectively resolve problems and make sound decisions with minimal supervision

Customer Service focused with strong communication skills

Ability to multi-task

The Expertise You Bring

At least 1 year of relevant work experience with background vetting

Knowledge of Microsoft office applications

Customer service skills

Strong organizational and record keeping skills

Two-year post-secondary education or equivalent work experience

Nice to have: Security license

Some of the ways we’ll help you feel valued and supported as part of our team:

Flexible working arrangements that vary based on role requirements

Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you

Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy

Parental leave top-up to 100% of your salary for a period of 25 weeks

Up to $650 for home office equipment

Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice

Diversity and inclusion programs, including an active network of Employee Resource Groups

Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture,



and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Total Rewards That Reflect Your Impact
We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well‑being tomorrow.

For this role, your total rewards include:

Base Salary and discretionary Performance Bonus : Total annual cash compensation (base salary plus target bonus) ranges from $54,000 to $65,000 based on experience and qualifications

RRSP Contribution : After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

Why Work at Fidelity?
Awards

Canada’s Top 100 Employers

Greater Toronto’s Top Employers

Canada’s Top Family-Friendly Employers

Canada’s Top Employers for Young People

Great Place To Work® Certified

Best Workplaces for Inclusion

Best Workplaces for Mental Wellness

Best Workplaces for Today’s Youth

Best Workplaces for Women

Best Workplaces in Financial Services & Insurance

Best Workplaces in Ontario

Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) - Best Place To Work

HRD - 5-Star Benefit Program

HRD - 5-Star Diversity & Inclusion Employer

Designations

Canadian Compassionate Companies – Certified

Benefits Canada’s Workplace Benefits Award - Future of Work Strategy

TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting

Canadian HR Reporter’s Most Innovative HR Team

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📌 Background Vetting Associate (Ontario)
🏢 Fidelity Canada
📍 Ontario