Support Protech Group customers in English and French while coordinating orders, inquiries, and follow-up throughout the sales process.
As a Customer Service Representative, you will guide customers before, during, and after sales. Your work includes assessing customer information, responding through email, phone, and website inquiries, and supporting pricing, production, tracking, and product development questions. You will coordinate with Logistics, Research and Development, Manufacturing, and Marketing.
Key Responsibilities: Prepare orders using collected and assessed customer information
Answer emails, calls, and website inquiries promptly
Track orders and proactively follow up on accounts
Record customer interactions and file documents




Develop long-term customer relationships across the sales process
Requirements: Minimum five years of customer service experience
English and French mastery, spoken and written
Office 365 knowledge, especially Word and Excel
Excellent attention to detail and deadline management
Ability to organize multiple responsibilities simultaneously
Bring bilingual communication, order coordination, and customer satisfaction expertise to Protech Group’s customer service team.

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📌 Bilingual Customer Service Representative (Quebec City)
🏢 Protech Group
📍 Quebec City