As the Customer Service Representative (CSR), you are responsible for managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. As the CSR, you will act as a liaison, provide product/service information, answer questions and resolve any issues/concerns that our customers might face with accuracy and efficiency. At FSS the customer experience is key. Our commitment to our customers and the experiences they have with our company is at the heart of everything we do.As such, your position is vitally important to the financial and sustained growth of our company.
Duties & Responsibilities: ØMaintain a positive, empathetic, and professional attitude toward customers at all times
ØProvide timely and accurate information to incoming customer order status and product knowledge requests
ØMaintain solid customer relationships by providing quick, courteous, and concise information delivered with a high degree of professionalism
ØAnswer phones and emails with professionalism
ØOrder Entry Management – you will be responsible for managing the lifecycle of an order
oYou will receive customer orders, enter orders into our system, confirm back orders to customers, coordinate shipping with our warehouse team, and fulfil invoices




ØResolve customer complaints, manage database records, draft status reports on customer service issues
ØData entry and research as required to troubleshoot customer problems
ØAssist with inventory counts if necessary
ØTo carry out any other tasks which may be reasonably expected for the promotion and support of our business
ØAny other such duties as may be determined by your reporting Manager
Position Requirements: ØExcellent interpersonal skills supporting a team environment
ØDemonstrates exquisite people skills with a friendly customer-oriented approach
ØAttentive – possesses the ability to really listen to customers and their needs
ØWilling to go the extra mile to please our internal and external customers
ØStrong planning and organizational skills with a sense of priority for deadlines and attention to detail
ØAbility to recognize and react to changing work demands
ØProven ability to thrive in a quick-paced environment
ØExcellent communication skills both verbal and written
Education, Experience, and Licensing Requirements: ØHigh school diploma, GED, or equivalent
ØBilingual (French and English) is an asset
ØExcellent knowledge of Microsoft Office
ØExperience with Salesforce, CRM program, M@GIC, is an asset

#J-18808-Ljbffr

📌 Customer Service Representative (Ontario)
🏢 Food Service Solutions Canada
📍 Ontario