Manage customer returns, credits, and investigations as a detail-oriented representative supporting accurate issue resolution and customer service.
This Customer Returns Representative manages the end-to-end returns process from request through final resolution. The work includes customer credits, replacements, account adjustments, investigations, and documentation. You will collaborate with Warehouse, Quality, Purchasing, Accounting, suppliers, and customers to resolve concerns while supporting a positive customer experience.
Key Responsibilities: Manage returns from customer request through final resolution
Review requests against company policies and agreements
Process credits, replacements, and account adjustments accurately
Investigate issues and identify potential root causes
Coordinate resolutions with departments and suppliers
Requirements: Three to five years in returns or customer service
Robust written and verbal communication skills
Excellent attention to detail and accuracy
Effective problem-solving and investigative skills
Proficiency with Microsoft Office, Excel, and enterprise resource planning systems
Bring returns management, investigation, communication, and accuracy skills to support customers and cross-functional issue resolution.