Elevate your career as a Technical Support Specialist in Burnaby, Canada, offering both remote flexibility and in-person engagement. Utilize your HVAC skills to address diverse customer issues effectively.As a Product Support Specialist II, you'll play a vital role in delivering exceptional support to commercial and residential clients. Your responsibilities include troubleshooting boilers, heat pumps, and various heating systems, providing comprehensive technical assistance, and managing customer inquiries through phone and email. Experience in mechanical systems is essential for tackling installation issues and ensuring customer satisfaction.Key Responsibilities:Provide technical assistance for service, installation,



and repair inquiriesIdentify and troubleshoot mechanical issues via phone and emailSupport customers through the warranty interpretation processManage defective item returns for repair or replacementDocument resolutions and track requests using CRMRequirements:Hands-on experience in HVAC and plumbing systemsExcellent verbal and written communication skillsAdvanced proficiency with CRM toolsAbility to manage time efficiently on various ticketsPrior experience in remote technical support rolesBring your mechanical aptitude and problem-solving skills to our energetic team in Burnaby while making a difference in customer experiences.

📌 Technical Support Specialist In Burnaby
🏢 Rheem Manufacturing
📍 Burnaby