Support pharmacy operations at Hims & Hers through accurate patient service, insurance administration, and organized order fulfillment. Work Monday through Friday, 9AM to 6PM.
As a Pharmacy Support and Operations Associate, you will report to the Pharmacy Manager and support patients and partner organizations. Your work includes pharmacy inquiries, conversation attributes, investigations, insurance processing, and warehouse organization. You will help maintain safe, productive pharmacy service while recognizing clinical queries for escalation.
Key Responsibilities: Serve patients with timely, accurate, compassionate pharmacy support
Recognize and escalate clinical queries appropriately
Apply conversation attributes and surface inquiry trends
Gather order information for pharmacy investigations
Support insurance billing, packing, and warehouse organization
Requirements: High school diploma or equivalent and age eighteen or older
At least one year of customer-facing experience
English and French proficiency, verbal and written
Accuracy, attention to detail, and effective time management
Willingness to follow privacy, safety, and pharmacy procedures
Bring bilingual patient service, insurance processing, and pharmacy operations support to Hims & Hers every weekday.