Coordinate urgent orders and resolve store inquiries as a Customer Service Representative in a hybrid schedule with four onsite days. Solid English communication is required, while French proficiency is a strong asset.
This 12-month contract supports retail store operations within a seven-person team. You will connect stores with distribution centres, logistics teams, and internal partners while addressing inventory, shipment, and billing questions. Extension or permanent employment may be possible.
Key Responsibilities: Respond to approximately 20 to 30 daily store inquiries
Coordinate emergency orders for critical store inventory
Investigate inventory, shipment, and billing inquiries
Track requests, enter orders, and provide accurate updates
Prioritize demands while maintaining organized records and service
Requirements: One or more years in customer service or related operations
Strong organization, multitasking, and problem-solving skills
Excellent written and verbal English communication
French proficiency considered a strong asset
Microsoft Excel and Access experience; Power BI is an asset
Use customer service, order coordination, and problem-solving skills to support retail stores across supply chain operations.