We are currently seeking a Life Claim Administrator for our Affinity Life Claims teams. As a claim administrator, you will provide support to our adjudicators and internal partners to ensure timely claim processing and accurate claim set up.
Position Responsibilities:
Search systems to locate all contracts held by the deceased, set up death notification, and request application files & certificates
Prepare written correspondence to communicate and follow up on pending claims
Prioritize inquiries and follow ups so they are handled within service standards by attaching to appropriate file and distributing to appropriate adjudicator
Manage the business inbox and voicemail to ensure all items are cleared within 24 hours
Prepare monthly reporting for SLAs
Correspond with Third Party Administrators as required for claims
Set up claim lines for new TPA claims, mail claim packages as required
Required Qualifications:
1-2+ years’ experience in claim administration or equivalent industry exposure
Office 365; including Excel, Outlook & Word
Adaptability: adapts and stimulates change to achieve the desired results
Resilience: drives forward towards objectives in the face of adversity and resistance
Solution Focused: Owns problems through to resolution; makes timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance and the customer experience
Exceptional Time Management Skills: Ability to manage high volumes of cases within aggressive deadlines
Strong analytical skills: evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate
Preferred Qualifications:
Excellent organizational skills with ability to switch between tasks easily
Strong attention to detail when searching large databases or reading through documents
Ability to thrive in a high energy culture
Customer service oriented individual
Continuous improvement mindset
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Referenced Salary Location
カナダ, オンタリオ州 -フルタイムリモート
Working Arrangement
フルタイムリモート
Salary range is expected to be between
$39,225.00 CAD - $65,375.00 CAD
We are currently seeking a Life Claim Administrator for our Affinity Life Claims teams. As a claim administrator, you will provide support to our adjudicators and internal partners to ensure timely claim processing and accurate claim set up.
Position Responsibilities:
Search systems to locate all contracts held by the deceased, set up death notification, and request application files & certificates
Prepare written correspondence to communicate and follow up on pending claims
Prioritize inquiries and follow ups so they are handled within service standards by attaching to appropriate file and distributing to appropriate adjudicator
Manage the business inbox and voicemail to ensure all items are cleared within 24 hours
Prepare monthly reporting for SLAs
Correspond with Third Party Administrators as required for claims
Set up claim lines for new TPA claims, mail claim packages as required
Required Qualifications:
1-2+ years’ experience in claim administration or equivalent industry exposure
Office 365; including Excel, Outlook & Word
Adaptability: adapts and stimulates change to achieve the desired results
Resilience: drives forward towards objectives in the face of adversity and resistance
Solution Focused: Owns problems through to resolution; makes timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance and the customer experience
Exceptional Time Management Skills: Ability to manage high volumes of cases within aggressive deadlines
Strong analytical skills: evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate
Preferred Qualifications:
Excellent organizational skills with ability to switch between tasks easily
Strong attention to detail when searching large databases or reading through documents
Ability to thrive in a high energy culture
Customer service oriented individual
Continuous improvement mindset
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible setting where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
マニュライフとジョン・ハンコックについて
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lをご覧ください。
マニュライフは機会均等を是とする雇用主です
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、
[email protected] までご連絡をお願いします。
Referenced Salary Location
カナダ, オンタリオ州 -フルタイムリモート
Working Arrangement
在宅勤務
Salary range is expected to be between
$39,225.00 CAD - $65,375.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact
[email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact
[email protected] for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .
We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.
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📌 Life Claim Administrator (Quebec City)
🏢 Manulife
📍 Quebec City