Support open enrolment registration management and accurate financial processing as an Operational Shared Services Specialist in Toronto, working hybrid three days onsite.
As part of EZRA’s Operational Excellence team, you will support participant experience across back-office processes. This individual contributor role partners with Customer Success, Billing, and Configuration teams. You will manage registrations, extensions, systems, inboxes, and operational documentation.
Key Responsibilities: Own end-to-end registration and launch management for open enrolment programs
Manage coaching program extension requests and shared inboxes
Process orders and forecast open enrolment registration revenue accurately
Coordinate workflows with Customer Success, Billing,
and Configuration teams
Document processes and identify workflow blockers, dependencies, and risks
Requirements: Three or more years in back-office or administrative roles
Robust attention to detail across concurrent processes
Experience working with technical systems
Understanding of POs, payment methods, and financial processes
Ability to document processes and collaborate globally
Bring registration management, financial process knowledge, and cross-functional collaboration to EZRA’s Toronto operational services team.