Support Nuvei merchants in Montreal using French and English, technical troubleshooting, and professional communication in a hybrid fintech environment. Full bilingual fluency is required.
As a Bilingual Merchant Support Specialist, you will answer customer service and technical support calls from merchants. You will use documentation, investigate solutions, and resolve requests accurately. This position requires a tech-savvy professional available for 24/7 shifts.
Key Responsibilities: Answer inbound merchant customer service and technical support calls
Use documentation and support resources for accurate assistance
Resolve critical or difficult situations with professionalism and tact
Ensure timely, effective resolution of merchant requests




Identify trends and report process improvement opportunities
Requirements: Full fluency in written and spoken French and English
High school diploma or equivalent
Ability to follow documented processes and investigate gaps
Strong problem-solving ability and communication skills
Availability for 24/7 shifts, weekends, and holidays
Apply your bilingual communication, technical support, and problem-solving skills while supporting Nuvei merchants from Montreal.

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📌 Bilingual Merchant Technical Support Specialist (Quebec City)
🏢 Nuvei
📍 Quebec City