The IT Specialist is responsible for providing technical support, maintaining hardware and software systems, and assisting with the implementation of IT projects to ensure the smooth operation of the organization's technology infrastructure. This individual will work closely with the IT team and end-users to troubleshoot and resolve IT-related issues, while continuously monitoring and improving the overall technology environment.

Duties and Responsibilities:

Install, configure, and maintain hardware and software systems, including workstations, servers, printers, and network equipment

Troubleshoot and resolve IT-related issues, providing timely and effective support to end-users

Assist with the planning and execution of IT projects, such as system upgrades, migrations, and new technology implementations

Monitor system performance and security, implementing proactive measures to prevent potential issues

Maintain accurate inventory records for hardware and software assets, ensuring proper asset management and licensing compliance





Create and update system documentation, including user guides, technical specifications, and support procedures

Provide training and guidance to end-users on the proper use of technology and best practices for maintaining system security and performance

Required Qualifications:

Associate's degree or higher in Information Technology, Computer Science, or a related field

3+ years of experience in a technical support or IT specialist role

Robust knowledge of hardware, software, and networking technologies

Familiarity with various operating systems, such as Windows, macOS, and Linux

Experience with troubleshooting tools and techniques, as well as remote support capabilities

Excellent problem-solving and critical thinking skills

Strong interpersonal and communication skills, with the ability to effectively interact with end-users and team members

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📌 IT Specialist (British Columbia)
🏢 Lorval Capital Management
📍 British Columbia