Deliver courteous hotel check-ins, check-outs, payment processing, and guest assistance as a Front Desk Agent in Canada. English communication is required.
This full time Front Desk Agent position requires previous Front Desk Agent experience and a high school diploma. You will support guest relations, reservations, room assignments, cashiering, and hotel information services. The role requires property management system access, attention to detail, accurate follow-up, and calm problem solving. Opera System and Microsoft Office experience are preferred, alongside knowledge of Knowcross, Alice, Givex, and Canary.
Key Responsibilities: Process guest check-ins, check-outs, reservations, and cancellations
Provide hotel information, assistance, and positive guest relations
Resolve complaints, requests,



room changes, and disputed charges
Maintain guest accounts, folios, payments, and cashiering records
Communicate guest information with departments and designated personnel
Requirements: Previous experience as a Front Desk Agent
High school diploma
English speaking, reading, and writing fluency
Property management system and computer proficiency
Ability to remain calm and resolve problems using judgment
Use front desk, guest relations, reservation, and payment skills to support accurate hotel service throughout assigned shifts.

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📌 Hotel Front Desk Guest Services Agent (British Columbia)
🏢 Rosewood Hotel Georgia
📍 British Columbia