Serve Sheridan students through empathetic service, accurate information, and multichannel support at the fully on-site Davis campus.
As a Tier 1 Student Services Associate, you welcome prospective students, current students, alumni, faculty, staff, and guests. You guide individuals through Sheridan processes, resolve general inquiries, and connect them with resources. Your work supports student success through inclusive, student-centred interactions.
Key Responsibilities: Provide skilled front-line service through the Service Hub
Guide students through registration, fee payment, and systems
Respond to cases within established service standards
Refer individuals to appropriate college areas and Tier 2 support
Maintain accurate CRM records and confidential student information
Requirements: Two-year diploma in social sciences, business, public relations, or related field
Minimum two years’ educational or business customer service experience
Excellent written and verbal communication skills
Microsoft Suite, database management, and computer skills
Experience serving diverse populations and maintaining confidentiality
Bring student-centred communication, service excellence, and Sheridan process knowledge to this Davis-based Student Services Associate position.