Use bilingual French and English communication skills as a First Party Collection Agent in Quebec or Etobicoke, reconciling delinquent accounts.
Credit Risk Management Canada Ltd. seeks a First Party Collection Agent, internally called Debt Recovery Account Manager. You will reconcile accounts under 60 days delinquent, communicate with customers, and support account updates. The permanent, full time position includes phone calls, email, payment arrangements, document processing, and skip tracing.
Key Responsibilities: Communicate with customers through email and phone calls
Send and receive documents to update accounts
Find solutions and arrange customer payments
Meet weekly call and collection targets
Complete skip tracing tasks when needed
Requirements: Bilingual French and English communication ability
High level of communication skills
Ability to multitask across account activities
Knowledge of Microsoft suite and soft phone applications
Knowledge of different CRM systems; experience is an asset
Support first party collections through bilingual customer communication, payment arrangements, document processing, and accurate account reconciliation.

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📌 Bilingual First Party Collection Agent (Quebec City)
🏢 Credit Risk Management Canada
📍 Quebec City