Serve Edmonton customers through DATS booking, clear communication, and accurate trip coordination in a temporary part time position. Support essential paratransit services from Percy Wickman Garage.
The City of Edmonton seeks a DATS Booking Agent for Edmonton Transit Service’s Paratransit Operations section. You will manage trip requests, explain DATS policies, and provide first-call resolution. The work includes phone and email service, accurate data entry, and occasional Nextalk or TTY communication.
Key Responsibilities: Respond to clients, caregivers, and partners through available communication channels
Assess needs and explain DATS services, policies, and procedures
Process and accurately record trip requests, changes, and cancellations




Enter new client information while protecting confidentiality
Document customer concerns and commendations
Requirements: Grade twelve with business subjects or approved business certificate
Two years of diversified administrative experience, including telephone service
Excellent verbal and written communication skills
Accuracy in data entry and assigned tasks
Availability for shifts, weekends, and statutory holidays
Apply your customer service, booking, communication, and administrative skills supporting DATS registrants and Edmonton citizens.

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📌 DATS Booking Agent Edmonton (Alberta)
🏢 City of Edmonton
📍 Alberta