Technical Customer Service Representative - Permanent - 19565
About the Prospect
Our private sector client, a well-established Ottawa manufacturer of custom precision sheet metal products and assemblies, is seeking a motivated Technical Customer Service Representative. The company serves customers in the telecommunications, high tech, electronics, medical, industrial, defence, transportation and commercial sectors, and has built long-standing relationships on quality, competitive pricing and on-time delivery.

As a key member of the customer service team, you will handle inbound and outbound customer communications, provide quotes, process orders and resolve issues quickly. You will spend your first three months on the production floor learning the culture and building the technical knowledge needed to give customers the best possible experience.

Duties include but are not limited to:

Act as the single point of contact between the company and its customers

Manage customer relationships, communicate with customers and ensure issues are resolved promptly

Prepare quotes based on the material, labour, subcontract work and hardware needed to manufacture customer products

Host meetings with customers





Work with manufacturing teams on production issues, quality concerns and delivery delays so customer updates are accurate

Recommend cost reductions on existing products for customers

Share feedback on recurring customer issues and suggest continuous improvement ideas

Ensure compliance with company policies, procedures and industry regulations

About You
The successful candidate will have the following:

Ability to read and interpret blueprints to prepare quotes

Ability to manage multiple customers and their demands, and to adjust smoothly to changing customer and company priorities

Experience working in ERP systems

Knowledge of General Manufacturing Practices (GMP), quality control and logistics

Strong skills in the Microsoft Office suite

Strong command of English, verbal and written

Fabrication experience in a similar manufacturing environment is considered an asset

About the Job

Duration: Permanent, full-time

Onsite work environment

Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.

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📌 Technical Customer Service Representative - Permanent - 19565 (Quebec City)
🏢 LRO Staffing
📍 Quebec City