For more than 30 years, Fresh Start Foods has proudly delivered a full range of fresh produce solutions to customers across Canada. As a valued member of the Gordon Food Service (GFS) family of companies, we are honored to be recognized by Forbes as one of Canada’s Best Employers in 2026.
We are currently seeking a Full-Time Account Manager to join our team based out of our Richmond, BC location. The Account Manager plays a key role in supporting customer retention, business growth, and outside sales development. This role is responsible for proactive customer communication, account management, prospect search, pipeline updates, and supporting outside sales representatives with qualified opportunities. This is not an order-taking position. The goal is to become a consultant to customers by understanding their operation, identifying opportunities, and helping protect and grow their business.
Position: Full Time, Permanent
Compensation: Depending on experience, $45,000-$55,000 per year. Plus commission structure.
Duties and Responsibilities: Customer Retention & Account Support Maintain regular communication with assigned accounts
Support customers with order entry, product recommendations, bookings sheet promotion, market updates, service recovery, late route communication, etc.
Monitor customer ordering trends and identify sales declines
Work closely with outside sales representatives to support account growth
Become a secondary point of contact for customers
Communication to upsell, promote bookings, promote using pictures by social platforms and market information




Business Development Support for Outside Rep Research potential prospects before contact: website review, menu analysis, social media review, seasonal opportunities, current market alignment
Make outbound cold calls to warm up opportunities
Set meetings and create qualified leads for outside sales representatives
Maintain and update the sales pipeline system
Focus on building opportunities, not just forwarding names
Daily / Weekly Expectations: Monday Review and promote bookings sheets
Prepare customer pricing updates
Pipeline review and planning
Tuesday – Friday Minimum 15 outbound calls daily
Customer follow-up calls
Prospecting and lead development
Support outside sales with: samples, product photos, follow-ups, order support
Update pipeline and account activity
Internal Collaboration: The Account Manager works closely with: Purchasing, Transportation, Processing, Quality Assurance, Customer Service, and the Outside Sales Team.
The role requires fast communication and teamwork to provide quick and accurate solutions for customers.
Training & Development: Order entry training on “Canopy”
Customer service support shadowing
Velocity and sales reporting
Sales process training
Operations and transportation overview
QA and processing department training




Ride-along with delivery drivers
Market and pricing education
Success in This Role Looks Like: Robust customer relationships
Organized pipeline management
Consistent communication
Proactive problem solving
Growth in sales and margin
High-quality customer service
Turning cold opportunities into long-term partnerships
Required Skills and Qualifications: Previous sales experience is a strong asset.
Food service/industry knowledge is strong asset.
A valid driver’s license, vehicle and ability to travel as required.
Proficiency with Microsoft Office (Microsoft Excel, PowerPoint and Word).
Must have good written, verbal, organizational, and communication skills and problem-solving capabilities.
Ability to work in a fast-paced, high-pressure, challenging environment
Must be a strategic thinker in order to build relationships, network, and link resources to plan and execute business practices and achieve business goals.
Fresh Start Foods offers a range of benefits, including: Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)
Registered Retirement Savings Plan (RRSP) Matching Program
Annual Profit Sharing Bonus
Weekly paychecks
Employee Family Assistance Program
Opportunities for career advancement
Employee Recognition Programs
Company-sponsored events (Family Picnic, Staff Celebration, BBQs)
Training opportunities
Annual Safety Boot Allowance Program
Full-time hours
A team-oriented work environment

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📌 Account Manager (British Columbia)
🏢 Fresh Start Foods Canada
📍 British Columbia