Support disability benefit administration at Sun Life using accurate records management, client communication, and bilingual service in a hybrid work workplace. Help Canadian plan members navigate benefits with empathy and care.
As a Disability Payment Administrator, you will maintain disability benefit records and process updates, extensions, and file maintenance. You will support Canada Pension Plan and Quebec Pension Plan applications, earnings verification, and benefit expiry management. The role serves English- and French-speaking clients across Canada and worldwide.
Key Responsibilities: Administer disability benefit updates, extensions, and file maintenance activities
Support Canada Pension Plan and Quebec Pension Plan applications
Verify earnings and manage benefit expiry requirements




Communicate with clients by inbound and outbound channels
Identify operational efficiency and process improvement opportunities
Requirements: Customer service experience and strong communication skills
Active listening skills and relationship-building ability
Strong organization, prioritization, and time-management skills
Judgment, initiative, resilience, and adaptability
Fluent written and oral French and English bilingualism
Use bilingual communication, disability benefit knowledge, and careful administration to deliver timely client service at Sun Life.

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📌 Bilingual Disability Benefits Administrator (Quebec City)
🏢 Sun Life Financial
📍 Quebec City