Lead Premium Support programs at Meltwater in Toronto, using client strategy and cross-functional execution skills within a hybrid schedule.
As Premium Support Program Manager, you will manage Enterprise Premium Support clients and activate five support pillars. You will translate requirements into projects, monitor consumption, and address client challenges. The role connects strategic conversations with consistent delivery across teams and accounts.
Key Responsibilities: Drive programs supporting clients’ strategic objectives
Manage a portfolio of Enterprise Premium Support clients
Monitor consumption, themes, and challenges
Lead Premium Support activations and address feedback
Coordinate teams around five Premium Support pillars
Requirements: Bachelor’s degree or above in a relevant field
Four years of SaaS experience with cross-departmental experience
Enterprise implementation experience and associated challenges
Solid analytical, presentation, and influencing skills
Proficiency in Boolean logic and data structuring
Bring Enterprise client management, analytical thinking, and program execution skills to Meltwater’s Premium Support team in Toronto.

#J-18808-Ljbffr

📌 Premium Support Program Manager (Ontario)
🏢 Meltwater Group
📍 Ontario