Calgary-based Customer Care Analyst work requires explicit communication and critical thinking. Support AER stakeholders from the Calgary Head Office, Alberta.
The Alberta Energy Regulator seeks a Customer Care Analyst for its Customer Contact Centre. You will apply generalist regulatory knowledge, research information, and explain policies, procedures, and processes clearly. The work supports internal and external stakeholders, including Indigenous peoples, industry, and the public, through phone and email inquiries.
Key Responsibilities: Resolve inquiries about AER regulation, processes, and systems
Explain Directive 056, Digital Data Submission, and OneStop information
Provide accurate responses in plain language




Assist stakeholders accessing regulatory information and processes
Analyze trends and support OneStop training tools
Requirements: Diploma in Communications, Social Science, Public Relations, or related field
Entry-level understanding of the oil and gas industry
Two to three years of customer service experience preferred
Excellent communication, research, and problem-solving skills
Ability to manage stress in a reactive environment
Use customer service, regulatory research, and communication skills to deliver timely AER support from Calgary Head Office.

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📌 Customer Contact Centre Analyst Calgary (Alberta)
🏢 Alberta Energy Regulator (AER)
📍 Alberta