Lead service operations at Toromont Cat’s Thompson Branch through technician supervision, work-order scheduling, and customer satisfaction. This is a full time, permanent position.
The Service Supervisor serves as a liaison for corporate initiatives while directing technicians and supporting consistent service standards. You will coordinate shop requirements, promote safe work behaviours, and collaborate with operations and other departments. The role also supports market share through quality customer experiences and productive shop operations.
Key Responsibilities: Lead technicians and provide direction for shop operations
Schedule work orders to maximize shop productivity
Follow up on repairs and promote customer satisfaction
Train, coach,
and administer team performance evaluations
Investigate accidents, near misses, and corrective actions
Requirements: Minimum post-secondary education
Minimum three years supervisory experience
Ability to support health and safety policies
Ability to coordinate customer service requirements
Ability to provide team leadership and direction
Bring supervisory experience, technician leadership, work-order coordination, and customer service focus to Toromont Cat’s Thompson Branch.