Property claims expertise and explicit communication define this customer-focused role with Definity, supporting claims through investigation, coverage, and resolution.
As a Property Claims Representative, you will work with customers, preferred vendors, and internal partners. You will confirm policy coverage, maintain accurate claim files, process authorized payments, and initiate salvage and subrogation procedures. The position also includes managing property queues and working between 8:00 a.m. and 8:00 p.m. EST.
Key Responsibilities: Accept notices of claim from customers
Coordinate with preferred vendors to resolve claims efficiently
Confirm coverage against policy terms and claim facts
Process payments after verifying claimant entitlement
Initiate salvage and subrogation procedures
Requirements: Experience with auto or property claims
Familiarity with CICS and CDS systems
Proficiency in Microsoft Word and Excel
Strong written and verbal communication skills
University degree, college diploma, or CIP designation is an asset
Apply property claims knowledge, coverage assessment, and customer service skills while supporting Definity’s claims operations.