Serve parking customers in English and French as a Bilingual Customer Service Representative supporting Precise Parklink’s 24/7 operations. Handle calls, disputes, and technical issues.
This full time position combines customer service with monitoring support across parking facilities. You will log inbound calls, assist with parking, permits, payments, and disputes, and provide real-time operational support. The work requires shift availability, attention to detail, and efficient problem-solving.
Key Responsibilities: Log incoming calls and determine appropriate actions
Assist customers with parking, permits, payments, and disputes
Monitor equipment, vehicles, and parking operations
Provide real-time support for access and payment machines
Maintain accurate support logs and records
Requirements: Minimum two years of customer service experience
Proficiency in English and French
Microsoft Office competency and strong computer skills
Minimum typing speed of 30 words per minute
Availability for evenings, overnights, weekends, and holidays
Bring bilingual communication, customer service, and technical problem-solving skills to Precise Parklink’s parking operations and monitoring team.