Build trusted member relationships at HMECU in Hamilton through frontline banking, accurate transactions, and transparent financial guidance. Serve members across branch, phone, and email channels.
Reporting to the Branch Manager, this Member Services Representative provides full frontline banking services and exceptional member experiences. You will assess needs, recommend products, resolve concerns, and support financial wellbeing. Daily work includes accounts, transactions, cash balancing, and compliance with HMECU policies and regulations.
Key Responsibilities: Build relationships and recommend appropriate products and services
Provide professional advice through in-person, phone, and email channels
Resolve concerns using judgment and service recovery techniques




Open and close member accounts accurately
Balance cash drawers, cheques, and daily transactions
Requirements: Minimum one year of cash-handling experience
Banking or credit union experience preferred
Superior customer service for sensitive situations
Microsoft Word, Excel, and Outlook proficiency
Strong attention to detail; must be bondable
Bring relationship-building, transaction accuracy, and member service skills to HMECU’s Hamilton branch as a Member Services Representative.

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📌 Member Services Representative Hamilton (Ontario)
🏢 HMECU
📍 Ontario