Support PheedLoop customers through live event operations using hardware troubleshooting and clear communication across preparation and execution. Work directly with customers on event technology.
As a Customer Service Specialist, you will support event preparation, execution, and operational coordination for PheedLoop customers. The work includes customer communication, technical troubleshooting, logistics coordination, and event hardware support. You will collaborate with Customer Success, Operations, and Product teams while developing expertise in PheedLoop’s software and hardware ecosystem.
Key Responsibilities: Support customers throughout event preparation and execution
Troubleshoot event hardware and operational challenges
Coordinate outbound and return shipping logistics
Prepare and quality-check event kits, kiosks, and badges
Monitor timelines and operational readiness across events
Requirements: One or more years of related experience preferred
University, college, or post-secondary education required
Strong professional and approachable communication skills
Comfort with technology and operational processes
Solid attention to detail and problem-solving skills
Apply customer support, hardware troubleshooting, and operational coordination to help deliver successful PheedLoop events worldwide.