Serve Lineage customers Monday through Friday using accurate order entry, qualified communication, and thoughtful issue resolution across hybrid workdays.
The Customer Service Representative is the frontline customer contact supporting orders, shipment updates, inquiries, and service quality. Monday and Friday are work-from-home days, while Tuesday through Thursday are onsite from 8am to 4pm. The position also supports SME outreach and team performance goals.
Key Responsibilities: Enter customer orders accurately into the TMS system
Communicate ETAs and shipment status promptly
Resolve customer concerns with professionalism and empathy
Update reports, portals, and EDI systems accurately
Support SME outreach and document lead details
Requirements: Two or more years of customer service experience
Transportation or logistics experience preferred
Strong attention to detail and problem-solving skills
Excellent phone and email etiquette
French and English communication ability
Bring bilingual communication, order accuracy, and customer advocacy to Lineage’s frontline service team while supporting measurable performance goals.

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📌 Bilingual Customer Service Representative (Alberta)
🏢 Lineage
📍 Alberta