Commercial Banking client service specialists coordinate onboarding, resolve inquiries, and support end-to-end banking needs in Montreal. French and English communication is required.
At Scotiabank, the Client Service Specialist supports Relationship Managers across Commercial Banking Distribution. You will coordinate internal partners, collect client information, and provide ongoing banking service. The work supports consistent experiences, regulatory compliance, and timely account activation.
Key Responsibilities: Resolve client inquiries and explain banking processes clearly
Coordinate onboarding information collection from clients and sources
Coordinate departments to activate accounts promptly and correctly
Educate clients about banking channels and available tools




Escalate service concerns outside established SLAs
Requirements: College or university degree, or equivalent work experience
One to three years in financial services or related industry
Fluent French and English communication skills
Knowledge of onboarding, Know Your Customer, and AML processes
Microsoft Office working knowledge and robust organizational skills
Support Scotiabank’s Commercial Banking clients through accurate onboarding, responsive service, and bilingual communication in Montreal.

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📌 Commercial Banking Client Service Specialist (Quebec City)
🏢 Scotiabank
📍 Quebec City