Serve Lévis customers with accurate financial transactions and tailored banking solutions as a Customer Experience Associate at TD Canada Trust.
This frontline position supports Personal & Commercial Banking through customer service transactions, information, and advice. You will understand needs, recommend suitable solutions, and help deliver positive customer experiences. The role requires discretion, accuracy, and transparent communication.
Key Responsibilities: Process deposits, withdrawals, and bill payments accurately
Determine customer needs and recommend appropriate banking solutions
Resolve concerns and escalate non-standard activities when necessary
Promote banking solutions and complete business processes promptly
Connect personally with customers about banking processes
Requirements: High School diploma and/or one year relevant experience
Undergraduate degree or equivalent considered an asset
Strong administration, organization, planning, and time management skills
Working knowledge of Microsoft Word, Excel, Outlook, and internet
Calm, courteous verbal and written communication abilities
Bring customer service, transaction accuracy, and banking solution knowledge to TD Canada Trust customers in Lévis.